Goodwill

A voluntary accommodation by a company, with no legal obligation.

Goodwill means that a company helps voluntarily even though it is not legally required to, for example a repair after the warranty has expired. There is no entitlement to it. Do not confuse goodwill with your statutory rights: those you can always demand.

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Related terms

Statutory Warranty (Liability for Defects)
Guarantee

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General explanation for self-help, not legal advice (RDG). Individual cases may differ: if in doubt, contact a consumer advice center or a lawyer.