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Emergency

Train canceled? Refund and alternative transport

Your train was canceled or you missed the connection due to a delay? Under EU passenger rights you have the choice between continuing your journey and a fare refund, and in the case of a large delay at your destination, additional compensation.

Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:

Demand a refund →

Your chances of getting your money back

In the case of a train cancellation or a foreseeably large delay, you can choose: alternative onward transport (including by a different train) or a refund of the fare for the journey you did not take or that became pointless.
If you arrive at your destination with a significant delay, you are additionally entitled to delay compensation (from 60 min., 25%; from 120 min., 50% of the fare).

What you should do now

  1. 1

    1. Document the cancellation

    Secure the proof (app screenshot, notice board, confirmation at the counter).

  2. 2

    2. Choose an option

    Decide between continuing your journey and a refund. If you continue on your own with another means of transport, observe the refund rules.

  3. 3

    3. File a passenger-rights claim

    Submit the passenger-rights form with your ticket and proof, at the counter, by post, or online.

  4. 4

    4. Check follow-up costs

    For a very late arrival, taxi or overnight costs may be recoverable within certain limits. If refused, the arbitration body (söp) helps.

Frequently asked questions

Do I get my money back if the train is canceled?

Yes. In the case of a train cancellation you can have the fare refunded if you do not begin the journey or break it off because it has become pointless. Alternatively, you are entitled to other transport to your destination.

Am I additionally entitled to compensation?

If you still reach your destination (late), delay compensation applies: from 60 minutes, 25%; from 120 minutes, 50% of the fare. A refund and compensation can be combined depending on the situation.

Take action now

We put together the ready-made texts and the right places to contact for you.

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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.