Unwanted advertising despite objection? How to stop it
Despite unsubscribing, advertising emails keep landing in your inbox, the phone rings with advertising calls or the mailbox overflows? You have a right for advertising to you to stop, and you can enforce it.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Prohibit the advertising →Your chances of getting your money back
What you should do now
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1. Document your objection
Record when and how you objected. Collect proof of the further advertising contacts.
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2. Demand that it cease
Ask the company in writing to cease all advertising to you and to block your data for this purpose, with a deadline.
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3. Supervisory authority / Federal Network Agency
For persistent violations you can complain to the data protection supervisory authority; report unlawful advertising calls to the Federal Network Agency.
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4. If it recurs
If the advertising continues, a cease-and-desist claim and possibly further steps come into consideration.
Frequently asked questions
Is a company allowed to keep sending me advertising despite my objection?
No. If you object to direct advertising (Art. 21 DSGVO), it must stop. Advertising emails and advertising calls without your prior consent are moreover unlawful under § 7 UWG, regardless of the objection.
What can I do about advertising calls?
Unlawful advertising calls (cold calls) are prohibited. Ask the company to cease and report the violation to the Federal Network Agency; it can impose fines. Note the date, time and the phone number.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.