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Linked travel arrangements: which protection applies?

Anyone who books flight, hotel, and rental car separately but in the same booking process often does not conclude a classic package tour but 'linked travel arrangements'. The protection here is lower than with a package tour, but not zero.

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Your chances of getting your money back

With linked travel arrangements there is above all insolvency protection for amounts paid in advance (§ 651w BGB). However, not all the rights of a genuine package tour apply, such as the comprehensive defect liability of a tour operator.
Whether a package tour or only linked travel arrangements exist depends on the type of booking. The classification decides your rights. When in doubt, a careful review is worthwhile.

What you should do now

  1. 1

    1. Classify the booking

    Clarify whether you booked a package tour or linked travel arrangements.

  2. 2

    2. Check the documents

    Look into whether there is a security certificate for insolvency protection.

  3. 3

    3. Clarify the contact

    Determine which service provider you turn to in case of problems.

  4. 4

    4. Assert your rights

    Assert defect or insolvency claims against the right partner.

How to spot the scam

  • There is no security certificate for amounts paid in advance.
  • In case of problems, no provider feels responsible.
  • Package tour and linked travel arrangements are confused.

Frequently asked questions

What are linked travel arrangements?

A combination of individual travel services (e.g. flight and hotel) that an intermediary brings together in the course of a booking process, without a genuine package tour arising. The protection is lower; above all there is insolvency protection for amounts paid in advance (§ 651w BGB).

What rights do I have for defects?

Unlike with a package tour, one tour operator does not bear liability for all services. In case of defects, you usually have to turn to the respective service provider (airline, hotel). The comprehensive defect liability of package travel law does not apply here.

Am I protected in case of insolvency?

For amounts paid in advance there is insolvency protection, which is evidenced by a security certificate. Make sure such proof is handed to you. If it is missing, that is a warning sign you should look into.

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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.