Had a contract slipped to you over the phone?
After a sales call, a contract confirmation or invoice arrives, even though you never really agreed? A contract only comes about through a genuine agreement. And even if it did: in distance selling you have a right of withdrawal.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Object to the contract →Your chances of getting your money back
What you should do now
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1. Do not be intimidated
An invoice alone does not create a contract. Do not pay hastily.
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2. Object and withdraw
Declare in writing that no contract has come about, and, as a fallback, the withdrawal. Set a deadline for confirmation.
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3. For electricity and gas, insist on text form
If your confirmation in text form is missing, the energy contract is not effective; you can rely on this.
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4. Evidence and reporting
Note the date and time of the call and the number. You can report unlawful telephone advertising to the Federal Network Agency.
How to spot the scam
- A contract confirmation for something you never clearly agreed to.
- Pressure on the phone ('only today', 'but you did say yes').
- A switch of your electricity, gas or phone provider that you did not order.
Frequently asked questions
Is a contract concluded over the phone valid?
Only if there was a genuine agreement. For consumer contracts in distance selling you additionally have a 14-day right of withdrawal. For electricity and gas contracts, since 2021 an express confirmation in text form is even required; otherwise they are ineffective.
Do I have to pay the first invoice?
If no valid contract exists, you owe nothing. Object in writing and do not pay out of reflex. First clarify whether a contract really came about.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.