Event cancelled: ticket price and advance booking fees back

If an event is cancelled, you are entitled to a refund of the ticket price because the service is not provided. Often the advance booking and service fees are disputed: for a cancellation these must, as a rule, also be refunded because the main service ceases to apply.

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Your chances of getting your money back

If the event is cancelled, the consideration ceases to apply and you are entitled to a refund of the ticket price. For a cancellation the advance booking and processing fees must, as a rule, also be refunded.

For a mere postponement, a rebooking may be possible; if the replacement date does not suit you, a refund may likewise be considered. You do not have to accept a voucher unless you agree to it.

What you should do now

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1. Clarify cancellation/postponement
Clarify whether the event was cancelled or only postponed: your options depend on this.
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2. Demand a refund
Demand the refund of the ticket price including advance booking and service fees in writing.
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3. Decline a voucher
You can insist on money; you only have to accept a voucher if you agree to it.
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4. Use the payment method
For card payment or PayPal you can additionally check buyer protection/chargeback if the provider does not refund.

How to spot the scam

Only the nominal price is refunded, without the fees.
Instead of money, a voucher is pushed on you.
The refund is refused with reference to 'service fees'.

Frequently asked questions

Do I get the full ticket price back for a cancellation?

Yes. If the event is cancelled, the consideration ceases to apply and you are entitled to a refund of the ticket price. As a rule the advance booking and processing fees are also refunded because the main service falls away.

Do I have to accept a voucher?

No, unless you agree to it. You are entitled to a refund in money. A voucher is only binding if you expressly agree to it.

What if the event was only postponed?

For a postponement your ticket is often valid for the replacement date. If it does not suit you, a refund may likewise be considered depending on the terms. Check the event terms and, in case of doubt, demand your money back.

Take action now

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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.