Constant annoying advertising calls? They are usually prohibited
The phone rings, and on the other end someone wants to talk you into a contract, a prize draw or a new tariff? Such advertising calls without your prior consent are impermissible, and you do not have to accept a contract slipped in over the phone.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Prohibit the advertising →Your chances of getting your money back
What you should do now
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1. Document the call
Note the date, time, company/number and content of the call.
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2. Prohibit the advertising
Expressly object to the telephone advertising and demand not to be contacted again.
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3. Revoke the contract
If a contract was concluded, revoke it within the deadline (generally 14 days).
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4. Report to the authority
Report unlawful advertising calls to the Federal Network Agency; this helps stop repeat offenders.
Frequently asked questions
Are advertising calls allowed?
To consumers only with prior express consent. Without it, telephone advertising is prohibited and counts as an unreasonable nuisance (§ 7 UWG). You can object to the advertising and report unlawful calls to the Federal Network Agency, which can punish such violations with fines.
Do I have to pay for a contract concluded over the phone?
Not without checking. As a rule you have a right of revocation (usually 14 days). For certain contracts, such as those for electricity and gas, a confirmation solution also applies: they only come into being once you confirm them afterwards in text form. So you can fend off a slipped-in contract.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.