Electricity provider insolvent or delivery stopped: replacement supply

If your provider suddenly stops the delivery or becomes insolvent, you are not left without electricity: the replacement supply through the basic supplier automatically applies. It secures the delivery for a transitional period, after that you should actively choose a new tariff.

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Your chances of getting your money back

If your provider stops the delivery, you are automatically supplied via the basic supplier through the replacement supply (§ 38 EnWG), the electricity delivery continues seamlessly without you having to do anything immediately.

The replacement supply is limited to at most three months and is often more expensive. After that, the regular basic supply or a tariff you have chosen applies. So check for a cheap provider quickly.

What you should do now

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1. Stay calm
You remain supplied through the replacement supply. Electricity continues to flow, even with a provider insolvency.
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2. Secure the meter reading
Note and photograph the meter reading at the time of the provider change, important for the billing.
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3. Choose a new tariff
The replacement supply is often expensive and time-limited. Choose a cheaper tariff quickly.
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4. Check claims
Outstanding credit (e.g. bonuses) with the old provider are possibly insolvency claims, register them.

How to spot the scam

You assume there is no electricity without a contract (the replacement supply applies automatically).
You stay in the expensive replacement supply for a long time instead of switching.
You do not secure the meter reading at the switch.

Frequently asked questions

Do I still have electricity if my provider is bankrupt?

Yes. If your provider stops the delivery, you are automatically supplied further via the replacement supply of the basic supplier (§ 38 EnWG). The electricity continues to flow seamlessly, you do not have to act immediately.

How long does the replacement supply last?

It is limited to at most three months and usually more expensive than a regular tariff. After that, the basic supply or a contract you have chosen applies. Therefore, look for a cheaper provider quickly.

Do I get credit back from the old provider?

Outstanding credit or promised bonuses become insolvency claims in an insolvency. Register them with the insolvency administrator for the schedule. However, usually only the insolvency quota is paid out.

Take action now

We put together the ready-made texts and the right places to contact for you.

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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.