Electricity or gas installment too high? How to lower it
The supplier sets the monthly installment so high that it hurts your wallet, even though your consumption does not justify it? The installment must be based on actual consumption. You can demand an adjustment.
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Have the installment adjusted →Your chances of getting your money back
What you should do now
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1. Determine consumption
Read your meter and compare it with the consumption assumed in the installment calculation.
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2. Demand an adjustment
Ask the supplier in writing to adjust the installment to the real consumption (with the meter reading).
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3. Provide the meter reading
Submit a current meter reading; that is the best basis for a correct calculation.
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4. In case of hardship: installment plan
If arrears loom, agree on an installment plan; act quickly if a cut-off is threatened.
Frequently asked questions
May the supplier set the installment freely?
No. In the basic supply, installments must be based on the expected consumption (§ 13 StromGVV / GasGVV). An obviously excessive installment that does not fit your consumption can be reduced on request, ideally with a current meter reading.
Do I get back money I overpaid?
Yes. If the annual bill shows that you paid more through the installments than you consumed, the supplier must refund or offset the credit. Check the bill and demand a payout if it is not refunded automatically.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.