Locksmith: 500 euros to open a door? That goes too far

Anyone who locks themselves out is in an emergency, and that is exactly what disreputable locksmiths exploit: overpriced call-outs, unnecessary drilling, sky-high prices. But you do not simply have to pay a completely excessive bill.

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Your chances of getting your money back

Opening a door normally costs only a moderate amount during the day (often around 50 to 100 euros, with a surcharge at night). If a multiple of that is demanded or the door is drilled open unnecessarily, that can be unconscionable (usury) or even a criminal offense.

An unconscionably excessive price agreement is void, so you then only owe the customary, reasonable fee. Do not let yourself be pressured into paying cash on the spot.

What you should do now

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1. Ask for a fixed price in advance
Have the total price including the call-out stated on the phone; prefer local providers.
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2. Do not let them drill
A door that is merely pulled shut can usually be opened without drilling, so insist on it.
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3. Demand a receipt
Have a detailed bill issued; pay excessive amounts only under reservation (or not immediately).
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4. Cut the overcharge
Contest the bill in writing and offer the customary fee; in case of coercion or usury, file a report.

How to spot the scam

No clear fixed price is given on the phone
The door is drilled open without need
Immediate cash payment is demanded

Frequently asked questions

Do I have to pay an excessive locksmith bill?

Not in full if the price is unconscionably excessive (usury). Then the price agreement is void and you only owe the customary, reasonable fee. Contest the bill in writing, offer the locally customary price, and pay any disputed remainder at most under reservation.

What can I do about a locksmith rip-off?

Have a fixed price stated in advance, prefer local providers, and do not let a door that is merely pulled shut be drilled open unnecessarily. Demand a detailed receipt. In case of coercion to pay cash or usury, you can file a report and fend off the excessive claim in court.

Take action now

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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.