Provider switch: your number is not being carried over?
You switch providers and want to keep your number, but the porting does not work, takes forever or is blocked? Carrying over your number is your legal right. If the provider delays it, you are even entitled to compensation.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Demand the porting →Your chances of getting your money back
What you should do now
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1. Check the order/date
When was the porting supposed to take place, what was confirmed?
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2. Request in writing
Demand the porting with a deadline and reference to § 59 TKG.
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3. Claim compensation
In case of delay/failure, demand the statutory compensation and document the days.
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4. Conciliation/Federal Network Agency
If that does not help, you can involve the conciliation body of the Federal Network Agency.
Frequently asked questions
Must my old provider release my number?
Yes. You have a legal claim to number porting when switching providers (§ 59 TKG). The previous provider may neither refuse nor unnecessarily delay the porting. Even after the contract ends, you can usually still carry over the number for some time.
Do I get money if the porting comes too late?
Yes, the Telecommunications Act provides for flat-rate compensation per day for delayed number porting or a connection failure caused by it. Document the agreed date and the actual implementation and assert the compensation in writing.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.