Tour operator bankrupt? Your money is protected
The operator of your booked package tour files for insolvency, shortly before or even during the trip? No panic: with package tours your money is protected by law. Through the travel security certificate you get deposits back and, if necessary, get home.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Secure your refund →Your chances of getting your money back
What you should do now
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1. Collect documents
Have the booking confirmation, travel security certificate and payment receipts ready.
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2. Contact the insurer
Report your claims to the insurer named on the security certificate (in Germany usually the DRSF).
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3. During an ongoing trip
If you are already at the vacation destination, the insurer usually organizes the return journey; follow the official instructions, not dubious demands.
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4. Pursue the refund
Submit your claim (deposit/travel price) with evidence and stay on it.
Frequently asked questions
Do I get my money back if the operator is insolvent?
With a package tour, yes. The operator must maintain insolvency protection; the travel security certificate covers your payments made and the return journey. Contact the named insurer with your documents (in Germany usually the DRSF).
Does that also apply to individual bookings (only a flight or only a hotel)?
The statutory insolvency protection applies to package tours and linked travel services. For pure individual bookings (only a flight or only a hotel) the protection may be missing; then often only registering the claim in the insolvency proceedings or a buyer protection/chargeback depending on the payment method remains.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.