Trip canceled: a voucher instead of money? You have the choice
If a flight is canceled or a package tour is called off, providers like to offer a voucher. Important to know: you do not have to go along with it. You are entitled to a refund of your money.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Demand a cash refund →Your chances of getting your money back
What you should do now
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1. Demand a refund
Demand the refund of the travel price in money, in writing and with a deadline.
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2. Decline the voucher
Make it clear that you want money, not a voucher.
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3. Set deadlines
Set a reasonable payment deadline and announce further steps.
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4. Use arbitration
For flights, the arbitration board (söp) helps; for package tours, the consumer advice center.
Frequently asked questions
Do I have to accept a travel voucher?
No. If your flight is canceled or your package tour is called off, you have a right to a refund of the travel price in money. A voucher is only a voluntary offer from the provider; you can demand the refund in money instead.
What if the provider only offers a voucher?
Insist in writing on the cash refund and set a reasonable deadline. Do not let yourself be pushed toward a voucher. If the provider does not pay, you can, for flights, involve the arbitration board for public passenger transport (söp); for package tours, the consumer advice center helps.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.