Care counseling: free entitlement under § 7a SGB XI
The care system is complex. So that those affected and their relatives find the right benefits, there is an entitlement to free care counseling. A care counselor helps to apply for benefits and to draw up a care plan.
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What you should do now
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1. Request counseling
Request a care counseling appointment from your care insurance fund.
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2. Discuss the need
Describe the care situation and any open questions.
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3. Use the care plan
Get help creating an individual care plan.
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4. Apply for benefits
Apply for the suitable benefits with support.
How to spot the scam
- The free counseling entitlement is not used.
- Benefits go unused because there is no overview.
- Caring relatives overburden themselves without support.
Frequently asked questions
Who is entitled to care counseling?
Anyone who receives or has applied for long-term care insurance benefits is entitled to free individual care counseling (§ 7a SGB XI). Relatives can also be included. On request, the counseling takes place in the home environment.
What does care counseling provide?
The care counselor determines the need for assistance, provides information about benefits, helps with applications, and draws up an individual care plan. They coordinate the assistance and help find the suitable offering, independently and free of charge.
What does the counseling cost?
Nothing. Care counseling under § 7a SGB XI is free for insured persons and their relatives. In addition, there are care support points and counseling centers that also provide neutral and free information.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.