Travel defects on vacation? How to reduce the travel price
The booked hotel does not deliver what the brochure promised, construction noise, mold, a missing air conditioner? For a package tour you are entitled to a reduction of the travel price. The condition: you give notice of the defects in time.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Reduce the travel price →Your chances of getting your money back
What you should do now
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1. Report the defect immediately
Report the defect on site to the tour guide or operator and demand a remedy. Get the report confirmed.
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2. Secure evidence
Photos, videos, witnesses and a 'defects protocol' help later to prove the reduction.
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3. Demand the reduction after the trip
Ask the operator (not the hotel) in writing to refund the reduction amount, with a deadline.
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4. Keep the deadline in view
You should assert claims from the travel contract promptly; the operators' pure goodwill deadlines are often short.
Frequently asked questions
How much reduction am I entitled to?
That depends on the type and duration of the defect. Court decisions provide orientation (often summarized as the 'Frankfurt/Kempten travel defects table'), for example percentages for construction noise, vermin or missing services.
Whom do I direct the claim to?
To the tour operator with whom you booked the package tour, not to the hotel on site. The operator is liable for the proper provision of the booked services.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.