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Emergency

Package tour: significant change and free withdrawal

If the operator wants to change essential parts of the package tour before the start of the trip, such as the hotel, travel period, or central services, you have special rights. In case of a significant change, you can agree, choose a replacement trip, or withdraw free of charge.

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Your chances of getting your money back

If the operator significantly changes an essential part of the trip before the start, it must inform you and set you a reasonable deadline to react. You can accept the change, choose an offered replacement trip, or withdraw from the contract free of charge (§ 651g BGB).
In case of a free withdrawal, amounts already paid are to be refunded. If you do not react within the set deadline, the change can be deemed accepted, which is why a timely reply is important.

What you should do now

  1. 1

    1. Check the change

    Clarify whether an essential part is being significantly changed.

  2. 2

    2. Weigh the options

    Weigh acceptance, a replacement trip, or a free withdrawal.

  3. 3

    3. React within the deadline

    Reply within the set deadline to secure your choice.

  4. 4

    4. Demand a refund

    In case of withdrawal, demand the repayment of amounts paid.

How to spot the scam

  • The reaction deadline passes and the change is deemed accepted.
  • A significant change is presented as immaterial.
  • An offered replacement trip is not equivalent.

Frequently asked questions

When may I withdraw free of charge because of a change?

If the operator significantly changes an essential part of the trip before the start, such as a considerably worse accommodation or a material change of the travel period. Then you can reject the change and withdraw free of charge (§ 651g BGB) or choose an equivalent replacement trip.

What happens if I do not react?

If the operator sets a reasonable deadline and you do not react, the change can be deemed accepted. That is why you should always react to the notice of a contract change in good time and in writing and clearly declare your choice.

Do I get my money back?

In case of a free withdrawal due to a significant change, payments already made are to be refunded. If you choose a replacement trip that is more expensive, the operator may not demand a surcharge for it; if it is cheaper, you are entitled to the difference.

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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.