Parcel text fraud ('Your parcel is waiting'): what to do?
A text says a parcel is waiting for you or is stuck in customs, and you are supposed to click a link and pay 'fees' or install an app? That is smishing (phishing by text). Here is how to handle it safely.
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What you should do now
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1. Do not open the link, do not install the app
Real parcel services do not send links to 'fees' by text. Do not click.
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2. When in doubt, check directly with the provider
Check the shipment status only via the official app or website of the parcel service, not via the text link.
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3. Already reacted? Block and check
If you entered payment details, block your account and card (116 116). If you installed an app, have the device checked for malware.
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4. Report and delete
Report the text to the consumer advice center, block the number and delete the message.
How to spot the scam
- 'Parcel is waiting / customs fee / shipping costs' with a link.
- A request to install an app to track the shipment.
- The sender is an unknown mobile number.
Frequently asked questions
Is the 'Your parcel is waiting' text genuine?
Almost always no if it contains a link and asks for a payment or an app installation. Check the status only via the official app or website of the parcel service.
I installed the app, what should I do?
Delete the app, have the device checked for malware, change your passwords and, if you entered payment details, block your account and card (116 116).
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.