Online contract cannot be canceled? The cancellation button helps
You want to cancel a subscription concluded online, but the provider makes it hard, hidden forms, forced hotline calls? Since 2022, online contracts must have an easily findable 'cancellation button'. If it is missing, you even have special rights.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Enforce the cancellation →Your chances of getting your money back
What you should do now
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1. Look for the cancellation button
Check whether the website has a clearly labeled cancellation option ('cancel contracts here').
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2. If it is missing: cancel at any time
If there is no proper button, you can cancel without notice. Declare the cancellation in text form and refer to § 312k BGB.
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3. Demand confirmation
Demand a cancellation confirmation with the date the contract ends.
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4. Stop the debits
If the provider debits despite the cancellation, object and reclaim the amounts.
Frequently asked questions
What is the cancellation button?
Since July 2022, companies with whom consumers can conclude continuing contracts online must offer an easily accessible, clearly labeled cancellation button (§ 312k BGB). The aim is to make cancellation just as easy as signing up.
What if the provider has no cancellation button?
Then you can cancel the contract at any time and without observing a notice period. The missing or faulty button works to the provider's disadvantage. Declare the cancellation in text form and rely on § 312k BGB.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.