A cash-on-delivery parcel you never ordered?
The courier brings a cash-on-delivery parcel, but you (or a relative) ordered nothing? The 'cash-on-delivery scam' relies on someone in the household paying for the parcel without asking. Once paid, the money is hard to get back.
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Check the shipment →Your chances of getting your money back
What you should do now
- 1
1. Check before accepting
Did you (or the addressed person) really order something cash on delivery? In case of doubt, do not accept.
- 2
2. Refuse acceptance
If unsure, decline acceptance, the parcel goes back and you pay nothing.
- 3
3. Warn relatives
Especially warn older family members about this scam so they do not pay out of politeness.
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4. Already paid?
Ask the sender (the address on the parcel) in writing for a refund and file a report in case of fraud.
How to spot the scam
- A cash-on-delivery parcel with no recollection of an order.
- A parcel addressed to an (often older) relative.
- Pressure from the courier to pay 'quickly now'.
Frequently asked questions
Do I have to accept a cash-on-delivery parcel?
No. You are not obliged to accept a cash-on-delivery parcel. If you (or the addressed person) ordered nothing, it is best to refuse acceptance, then you pay nothing and the parcel goes back.
I already paid, do I get the money back?
Not from the courier. You would have to turn to the sender (the address on the parcel) and demand a refund, which is often difficult with a scam. Secure all receipts and file a report; if bank details are involved, also inform your bank.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.