Food from the delivery service cold, wrong, or not there at all?
The food did not come at all, arrived cold, incomplete, or it was the wrong order? You paid for a proper service; if it does not arrive, you are entitled to a replacement or your money. A quick, documented complaint is important.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Refund / next steps →Your chances of getting your money back
What you should do now
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1. Document immediately
Photograph wrong or cold food, note the missing items and the order number.
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2. Complain directly
Report the problem immediately via the app or customer service and demand a refund or a new delivery.
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3. In case of non-delivery, money back
If nothing came at all, demand the full refund; the service was not provided.
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4. If necessary, reclaim the payment
If no one responds, get your money back via buyer protection, a chargeback, or a bank recall, depending on the payment method.
Frequently asked questions
Do I get my money back if the food does not arrive?
Yes. If the ordered service is not provided at all, you are entitled to a full refund. Complain promptly via the platform and reclaim your money; if refused, buyer protection or a bank recall helps, depending on the payment method.
Whom do I turn to, the restaurant or the platform?
As a rule the platform or delivery service where you ordered and paid; that is your contractual partner. Document the problem with photos and the order number and complain as immediately as possible.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.