Concert or event canceled? You get your money back
The event you bought tickets for was canceled? Then you are entitled to your money back, since the service you paid for is not being provided. For a mere postponement, special rules apply.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Demand a refund →Your chances of getting your money back
What you should do now
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1. Document the cancellation or postponement
Save the organizer's notice and your ticket and payment receipts.
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2. Demand a refund
Demand repayment of the ticket price (including fees) from the seller or organizer, with a deadline.
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3. Check options for a postponement
If you cannot attend the replacement date, check a refund or voucher under the event conditions.
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4. Reclaim the money
If no one pays back, reclaim the money depending on the payment method, via buyer protection or chargeback or a bank recall.
Frequently asked questions
Do I get my money back for a concert cancellation?
Yes. If the event is canceled, the paid-for service is not provided, and you are entitled to a refund of the ticket price. The advance-sale fee is often refundable too. Demand repayment from the seller or organizer.
What applies if the concert is only postponed?
For a mere postponement, the ticket generally remains valid for the replacement date. If you cannot attend it, it depends on the conditions whether you get a refund or a voucher. Ask actively and rely on the non-provision of the originally booked service.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.