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Emergency

You want to delete your account, but the provider refuses: your right to deletion

You generally have the right to have your data deleted when it is no longer needed or when you withdraw your consent (right to be forgotten). Providers may not make deletion difficult or refuse it without reason, even if some data has to be kept for a limited time for legal reasons.

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Your chances of getting your money back

You have a right to deletion of your data, for example when it is no longer needed or you withdraw your consent (Art. 17 DSGVO). The provider then in principle has to carry out the deletion.
Certain data may be kept for a limited time for legal reasons (for example tax retention obligations). It is then blocked and deleted after the period expires, a general refusal is not permitted.

What you should do now

  1. 1

    1. Demand deletion

    Demand deletion of your account and your data in writing and set a deadline (one month).

  2. 2

    2. Withdraw consent

    If the processing is based on consent, withdraw it expressly, then the basis falls away.

  3. 3

    3. Demand confirmation

    Have the deletion confirmed. Ask which data is kept for a limited time for legal reasons.

  4. 4

    4. File a complaint

    If it is refused without reason, file a complaint with the data protection supervisory authority.

How to spot the scam

  • The deletion function is hidden or does not work.
  • The provider demands unnecessary proof to delay the deletion.
  • It is claimed across the board that deletion is 'not possible'.

Frequently asked questions

Do I have a right to have my account deleted?

Yes. You have a right to deletion of your data when it is no longer needed or you withdraw your consent (Art. 17 DSGVO). The provider then in principle has to carry out the deletion.

May the provider keep data anyway?

Only insofar as legal retention obligations exist (for example tax-relevant data). This is blocked and deleted after the period expires. A complete, unfounded refusal of deletion is not permitted.

What if deletion is refused?

Demand it in writing with a deadline, withdraw any consent and demand a confirmation. If the provider remains inactive without reason, you can file a complaint with the data protection supervisory authority free of charge.

Take action now

We put together the ready-made texts and the right places to contact for you.

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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.