Bank closing your account? You are entitled to a basic account
Your bank has cancelled the current account or refused to open one? Almost nothing works without an account today: rent, salary, direct debits. The good news: in Germany everyone is entitled to an account, the so-called basic account.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Secure your account / basic account →Your chances of getting your money back
What you should do now
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1. Check the cancellation/refusal
On what grounds was it cancelled/refused? Closures without a factual reason are often open to challenge.
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2. Apply for a basic account
Submit the application for a basic account to a bank. If it refuses, it must give reasons.
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3. Defend yourself against a refusal
You can report an unjustified refusal to BaFin; it can require the bank to open the account.
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4. Secure your payment transactions
Inform your employer, landlord and direct-debit partners in good time about the new bank details.
Frequently asked questions
Is the bank allowed to simply cancel my account?
An ordinary cancellation is generally possible under the terms and conditions, often with notice. But it does not take away your right to an account: you have the right to a basic account (§ 31 ZKG) and can apply for it immediately.
Can I get an account even with a Schufa entry?
Yes. The right to a basic account exists independently of a negative Schufa. The bank may refuse only for narrow statutory reasons. If it refuses unjustly, BaFin can require it to open the account.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.