Internet much slower than promised? You may pay less
You pay for fast internet, but the line crawls? Since the reform of the Telecommunications Act you have clear rights: if the actual speed deviates significantly and permanently from the contract, you may reduce the price or even cancel without notice.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Reduction / cancellation →Your chances of getting your money back
What you should do now
- 1
1. Look up the contract values
Check the product information: which minimum, normally available and maximum speed is agreed?
- 2
2. Measure officially
Carry out the measurement with the Federal Network Agency's official desktop app (several measurements on several days, via a LAN cable).
- 3
3. Declare a reduction/cancellation
If the measurement proves a significant deviation, demand a reduction of the fee, or declare the extraordinary cancellation.
- 4
4. Get overpayments back
Demand the proportionate refund for the period of poor performance.
Frequently asked questions
From when is my internet 'too slow'?
When the actual speed deviates significantly and continuously from the contractually assured one. The benchmark is the values named in the product information (minimum, normally available, maximum speed). The proof is provided via the Federal Network Agency's official measurement.
What can I do if it is too slow?
You can reduce the fee in the proportion in which the performance falls short of the contract, or cancel the contract extraordinarily (without notice) (§ 57 TKG). The prerequisite is the documented measurement via the official Breitbandmessung.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.