Your child spent money in a game? You often get it back
Suddenly there are high amounts for in-app purchases or in-game currency on the bill, made by your child? Contracts that minors conclude without their parents' consent are generally provisionally invalid. You can refuse consent.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Demand a refund →Your chances of getting your money back
What you should do now
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1. Document the purchases
List the affected purchases, amounts and dates and record that your minor child made them.
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2. Refuse consent
Inform the provider/platform (app store, game provider) in writing that you as the person with parental authority refuse consent and demand a refund.
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3. Apply for a refund
Additionally use the app stores' refund functions; many refund unintended purchases by children.
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4. Safeguard for the future
Set up parental controls, purchase confirmation by password and, if necessary, a third-party provider block.
Frequently asked questions
Do I have to pay for my child's in-app purchases?
Often not. Contracts that minors conclude without their parents' consent are provisionally invalid (§§ 104 ff. BGB). If you as the person with parental authority refuse consent, the purchase is void and the money must be repaid. The pocket money paragraph generally does not apply to high amounts via the parents' account.
How do I get the money back?
Turn to the app store/game provider, refuse consent in writing and apply for a refund. Many platforms refund unintended purchases by children. If necessary, you can dispute the payment via the chosen payment method.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.