IGeL service at the doctor: do you really have to pay?
During a doctor's visit you are offered an additional service for money, an IGeL (individual health service)? Such services are allowed but tied to conditions: you must be clearly informed in advance and consent in writing. Otherwise you often do not have to pay.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Check / challenge the invoice →Your chances of getting your money back
What you should do now
- 1
1. Check the agreement
Was there a written agreement before the service, with clear information about costs and benefits? If not, the invoice is open to challenge.
- 2
2. Check the invoice
Is the invoice itemized comprehensibly according to the scale of fees for doctors (GOÄ)?
- 3
3. Challenge it
If the information/agreement is missing or the billing is faulty, challenge the invoice in writing.
- 4
4. Use advice services
The independent patient counseling and consumer advice centers inform you about IGeL and your rights.
Frequently asked questions
Do I have to pay for an IGeL service?
Only if it was validly agreed in advance and you were properly informed about the benefits, risks and costs. If the written agreement or the information is missing, your obligation to pay can lapse; then you can challenge the invoice.
May the doctor make treatment dependent on an IGeL?
No. The medically necessary treatment (insurance benefit) may not depend on you buying an IGeL. You can refuse an IGeL at any time or take time to consider, without disadvantages for the actual treatment.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.