Tradesperson not showing up or making you wait forever? Your rights
The appointment falls through for the third time, the tradesperson does not get in touch, or drags the work out endlessly? You do not have to wait forever. With a clear deadline you get things moving, and if necessary you can organize yourself differently.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Set a deadline / withdraw →Your chances of getting your money back
What you should do now
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1. Prove the binding appointment
Collect the order, appointment confirmations, and messages. Was a specific appointment or completion date agreed?
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2. Set a reasonable deadline
Ask the tradesperson in writing to appear or complete by a specific date.
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3. Act after the deadline passes
If nothing happens, you can withdraw and/or hire another firm and demand the additional costs.
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4. Reclaim the deposit
If you paid a deposit and nothing was delivered, reclaim the deposit.
Frequently asked questions
How long do I have to wait for the tradesperson?
For a binding appointment, not indefinitely. You can set a reasonable deadline and, after it passes unsuccessfully, withdraw or hire another firm (§ 323 BGB). For an agreed fixed appointment this may be possible immediately.
Do I get my deposit back?
Yes, if no corresponding work was performed. If you withdraw because of default, the deposit must be repaid. Reclaim it in writing with a deadline.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.