Suitcase damaged on the flight? Money from the airline
A torn-open suitcase, broken-off wheels, damaged contents, this often happens when flying. The good news: the airline is liable for damaged checked baggage. The important thing is that you act quickly and meet the deadlines.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Report the damage →Your chances of getting your money back
What you should do now
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1. Report immediately at the airport
Have a damage report (PIR) taken while still at the airport and keep a copy.
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2. Document the damage
Keep photos of the suitcase and contents, boarding pass and baggage tag; purchase receipts for damaged contents.
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3. Demand in writing within 7 days
Report the damage in writing to the airline within 7 days and demand reimbursement/repair.
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4. Follow up
If the airline does not react, the conciliation body for public passenger transport (söp) helps.
Frequently asked questions
How long do I have to report baggage damage?
You must report damaged checked baggage in writing to the airline within 7 days of receipt (for delayed baggage 21 days). It is best to have a damage report (PIR) taken at the airport. If you miss the deadline, the claim can be lost.
How much does the airline pay for a damaged suitcase?
Under the Montreal Convention, the airline is liable for baggage damage up to around 1,300 special drawing rights (roughly 1,600 euros). The proven damage or repair or replacement costs are reimbursed. So keep receipts and photos.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.