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Emergency

Checking a gas price increase and objecting

Rising gas prices hit many households. A price increase must, however, be announced in time and transparently, and you usually have a special right of cancellation. So you are not defenseless against price increases.

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Your chances of getting your money back

Price changes must be communicated to the customer in text form in good time before they take effect. With a price increase there is usually a special right of cancellation, with which you can end the contract when the increase takes effect.
You can check the increase, use the special right of cancellation and switch to a cheaper provider. For the basic supply, special announcement and transparency duties apply.

What you should do now

  1. 1

    1. Check the announcement

    Check whether the increase was communicated in time and in text form.

  2. 2

    2. Consider a special cancellation

    Use the special right of cancellation within the provided deadline.

  3. 3

    3. Compare providers

    Compare tariffs and secure a seamless switch.

  4. 4

    4. Dispute what is invalid

    Dispute an intransparent or late increase in writing.

How to spot the scam

  • The increase is announced too late or unclearly.
  • The special right of cancellation is not used or is used late.
  • With the switch, a supply gap threatens.

Frequently asked questions

May the gas provider simply raise the price?

Only while observing the announcement duties. Price changes must be communicated in text form in good time before they take effect, transparently and comprehensibly. If that is not observed, you can dispute the increase. In the basic supply, additional special transparency rules apply.

Do I have a special right of cancellation?

Usually yes. With a price increase you can end the contract with a special right of cancellation as of the point when the increase takes effect, regardless of the agreed term. Observe the deadline stated in the letter and cancel in time and verifiably.

How do I switch providers safely?

Compare tariffs, conclude a new contract in time and watch for a seamless supply start. The supply is safeguarded via the basic and replacement supply, so you are not left without gas. Keep the cancellation and switch documents.

Take action now

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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.