Free choice of router: you do not have to use the provider's router

You may operate a router of your choice on your internet connection, a 'router lock-in' is not permitted. The provider must hand over the necessary access data so you can connect your own device. This often saves rental costs and gives you more control over your home network.

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Your chances of getting your money back

The free choice of terminal equipment (free choice of router) is protected by law: the provider may not require you to use its router and must hand over the access data for your own device.

With your own router you may save rental costs and are more flexible when switching providers. Have the access data (e.g. access credentials, any necessary configuration) given to you in writing.

What you should do now

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1. Choose your own router
Choose a router compatible with your connection (note DSL, cable, fiber).
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2. Request access data
Request the access data needed for operation from the provider, you are entitled to it.
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3. Reject router lock-in
If the provider invokes a 'router lock-in', reject it by pointing to the free choice of terminal equipment.
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4. Cancel the rented device
If you use your own device, cancel a rented provider device to save costs.

How to spot the scam

The provider refuses to hand over the access data.
A 'router lock-in' is claimed that does not actually exist.
You keep paying router rent although you use your own device.

Frequently asked questions

Do I have to use the provider's router?

No. The free choice of terminal equipment is protected by law; a 'router lock-in' is not permitted. You may operate your own router suited to the connection. The provider must hand over the necessary access data for it.

Which access data do I get?

The access data required to operate your own router (e.g. access credentials and, where applicable, configuration details). Have it given to you in writing so you can connect your device without problems.

Is your own router worth it?

Often yes: you may save the router rent, are more flexible when switching providers and have more control over your home network. Just make sure to choose a device suited to your connection type (DSL, cable or fiber).

Take action now

We put together the ready-made texts and the right places to contact for you.

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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.