Flight cancelled: compensation, refund and alternative transport

If your flight is cancelled, you have strong rights under the EU Air Passenger Rights Regulation: you can choose between a refund of the ticket price and alternative transport, you are entitled to care, and often additionally to a flat-rate compensation payment of 250 to 600 euros.

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Your chances of getting your money back

In the event of cancellation you can choose between a full ticket refund and alternative transport to your destination (EU Regulation 261/2004). In addition you are often entitled to compensation of 250 to 600 euros depending on the distance.

The compensation payment is not due if the airline informed you in good time (as a rule at least 14 days in advance) or if extraordinary circumstances existed (e.g. severe weather). Delays due to technical or staffing issues are usually not extraordinary circumstances.

What you should do now

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1. Secure evidence
Document the booking confirmation, the cancellation notice, the time of notification and any additional costs.
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2. Make a choice
Decide between a full refund or alternative transport. During a wait you are entitled to meals and, if necessary, a hotel.
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3. Demand compensation
Demand the flat-rate compensation payment (250/400/600 euros) and reimbursement of additional costs in writing.
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4. Do not be fobbed off with a voucher
You are entitled to money, not a voucher. If the airline refuses, you can follow up or involve a conciliation body.

How to spot the scam

You are only offered a voucher instead of money.
The airline invokes 'extraordinary circumstances' across the board without proof.
You are informed of the cancellation only at the airport.

Frequently asked questions

How much compensation is there for a cancellation?

Depending on flight distance, 250 euros (up to 1500 km), 400 euros (within Europe over 1500 km or 1500 to 3500 km) or 600 euros (over 3500 km), in addition to the refund or alternative transport, provided no exemption applies.

When is the compensation not due?

If the airline informs you in good time (as a rule at least 14 days before departure) or if extraordinary circumstances existed that could not be avoided even with reasonable measures. Technical defects or staff shortages usually do not count.

Do I get my money or a voucher?

You are entitled to a refund of the ticket price in money; a voucher is only permitted with your express consent. Do not let yourself be pushed into a voucher.

Take action now

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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.