Gym insolvent or closed? Stop the payments
Your gym has closed or is insolvent, but the contributions keep being debited? You do not have to pay for a service you no longer receive. The key is to stop the debits quickly.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Stop the payments →Your chances of getting your money back
What you should do now
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1. Stop the direct debits
Have ongoing direct debits reversed by your bank (8 weeks) and revoke the SEPA mandate so no further debits are made.
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2. Cancel
Cancel the contract (extraordinarily), since the service is no longer being provided, in writing, referring to the closure.
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3. Register your claim
In an insolvency, register overpaid contributions with the insolvency administrator.
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4. Beware of 'successor' gyms
If another operator takes over, you are not automatically obliged to continue. Check carefully whether a new contract is meant to arise.
Frequently asked questions
Do I have to keep paying if the gym is closed?
No. There is no obligation to pay for a service that is not rendered. Stop ongoing direct debits, cancel extraordinarily and reclaim contributions paid for the closure period.
Do I get back the contributions I already paid?
For the period without service, generally yes. In an insolvency, however, the refund becomes an insolvency claim that you must register with the insolvency administrator, and full reimbursement is then not guaranteed. More important is to stop future debits immediately.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.