Grandchild trick and shock call: what to do? (including fake police officer)
A call puts you under massive pressure: a relative is in trouble, has caused an accident or is in custody, and money or valuables are needed immediately as 'bail'? Or the police supposedly get in touch? This is almost always a shock call. Take a breath.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Open emergency help →Your chances of getting your money back
What you should do now
- 1
1. Hanging up is allowed
Real authorities never put you under such pressure and never demand cash or gold.
- 2
2. Call back yourself
Call the real relative on THEIR number that you know, do not let anyone call you back.
- 3
3. Hand over nothing
Never lay out cash or gold for pickup or hand it to strangers.
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4. When in doubt, call 110
Call the police on 110 and describe the call.
How to spot the scam
- Strong emotional pressure and time pressure ('immediately', 'or something will happen').
- Cash, gold or 'bail' is demanded, often via a courier.
- You are told not to talk to anyone about it.
Frequently asked questions
Does the police demand money over the phone?
No. The police never demand money, gold or valuables over the phone and do not send couriers. Such calls are fraud; hang up.
How do I react to the grandchild trick?
Do not act under pressure, hang up and call the real relative back yourself on their known number. When in doubt, call 110.
I already handed over money, what should I do?
Call 110 immediately and involve your bank. Secure all information (names, times, any description of the courier).
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.