eBay fraud: money back with eBay buyer protection
Bought via eBay and defrauded, the goods do not arrive or are completely different from the description? If the purchase went through eBay, you have good cards with eBay buyer protection.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Start reclaiming your money →Your chances of getting your money back
What you should do now
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1. Report a problem with the purchase
Go to 'My eBay' > purchase overview > 'Report a problem with the item' and describe the case.
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2. Mind the deadline
Submit the request in good time after the (planned) delivery date; do not wait too long.
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3. Attach evidence
Attach the order, messages and any photos. If the seller does not respond, eBay lets buyer protection apply.
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4. If you paid outside eBay
Call your bank (recall) and file a criminal complaint, with all the evidence.
How to spot the scam
- The seller wants the process outside of eBay (direct bank transfer, other messengers).
- Pressure to pay quickly, an offer far below market value.
- The account looks new, with no or hardly any ratings.
Frequently asked questions
What does eBay buyer protection cover?
In essence: item not received or significantly different from the description. The condition is that the purchase was handled through eBay and that you report in time.
I paid outside eBay, am I protected?
No, then eBay buyer protection does not apply. Try it via your bank (recall or chargeback) and file a complaint.
How quickly do I have to react?
Submit the request promptly after the planned delivery date. The sooner the better; do not wait until deadlines run out.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.