Moving and your internet provider cannot come along? Special termination
When moving, the question arises: take the internet contract with you or cancel it? If your provider cannot deliver the service at the new address, you may terminate the contract early. Otherwise, the contract generally continues at the new location.
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Clarify cancellation or transfer →Your chances of getting your money back
What you should do now
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1. Check availability
Can the provider deliver the service you booked at your new address? That determines cancellation or transfer.
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2. Report the move in good time
Notify the provider of the move and the date early.
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3. Declare special termination
If it cannot deliver, declare the special termination (§ 60 TKG) in text form and request confirmation.
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4. Secure terms on transfer
If the contract is transferred, make sure no unlawful extra costs are charged.
Frequently asked questions
Can I cancel my internet contract when I move?
Only if the provider cannot deliver the service at your new home. Then you have a special right of termination with a short notice period (§ 60 TKG), even within the minimum term. If it can deliver, you generally have to take the contract with you.
May the provider charge extra for transferring the contract?
No, not an additional fee that goes beyond the usual provision at the new location. When transferring, make sure your existing terms continue to apply and that no unlawful charges appear.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.