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Emergency

GDPR information: find out which data a company holds about you

Whether an online shop, credit agency, or data broker: you have the right to learn which data a company has stored about you, where it comes from, and to whom it is passed on. This information is free of charge, and the first step to having data corrected or deleted.

Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:

Start the request for information / deletion →

Your chances of getting your money back

Under Art. 15 GDPR you are entitled to a free copy of all data stored about you, including its origin, purpose, recipients, and storage period.
The company must generally respond within one month. On the basis of the information you can then demand correction (Art. 16) or deletion (Art. 17).

What you should do now

  1. 1

    1. Request the information in writing

    Demand a complete copy of the data, invoking Art. 15 GDPR. Give enough details for identification, but no more than necessary.

  2. 2

    2. Set a deadline

    Point out the one-month period. If the company does not respond, you can follow up.

  3. 3

    3. Check the response

    Is the data correct, current, and comprehensible? Note what is stored incorrectly or impermissibly.

  4. 4

    4. Use your follow-up rights

    Have incorrect data corrected (Art. 16) or impermissibly stored data deleted (Art. 17). In case of violations you can complain to the data-protection authority (Art. 77).

Frequently asked questions

Does the GDPR information cost anything?

No. The first copy of your data is free under Art. 15 GDPR. Only for further copies may a reasonable fee be charged. Do not let yourself be pushed into a paid product.

How long does the company have?

As a rule one month from receipt of your request. In exceptional cases (complex or numerous requests) the period can be extended by two months, but you must be informed about this.

Take action now

We put together the ready-made texts and the right places to contact for you.

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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.