Unwanted subscriptions on the phone bill? Use a third-party block
Suddenly 'third-party' items or a subscription you never knowingly signed up for appear on your phone bill? That often happens through accidental clicks on advertising banners (WAP billing). You do not have to simply pay these items, and you can block this in future.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Dispute the subscription item →Your chances of getting your money back
What you should do now
- 1
1. Check the bill
Identify the third-party items and the named provider or service description.
- 2
2. Dispute the items
Object to the unjustified amounts to your mobile provider in writing and demand a refund.
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3. Set up a third-party block
Demand the free third-party block so that no such items can be billed in future.
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4. Object to the third-party provider
Also ask the third-party provider itself to cancel the alleged subscription and stop any further debits.
How to spot the scam
- Items from 'third-party providers' or 'premium services' on the mobile bill.
- A subscription you do not remember signing up for.
- Amounts after clicking an advertising banner in an app or on a website.
Frequently asked questions
Do I have to pay an unwanted third-party subscription?
Not automatically. An effective subscription requires a clear conclusion of contract; an accidental click is often not enough. Dispute the items to your mobile provider and the third-party provider and demand a refund.
How do I prevent such subscriptions in future?
Have a third-party block set up with your mobile provider; it is free of charge (§ 45d TKG). After that, no more payments to third-party providers can be billed via your phone bill.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.