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Emergency

Accidentally ordered twice: how to get out again?

A slipped click, a double order or the wrong quantity: in online trade that happens quickly. Usually you get out again easily via the right of withdrawal. In other cases, a rescission due to error can help.

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Your chances of getting your money back

For online and other distance purchases you can usually withdraw within 14 days without giving a reason (§ 355 BGB). This lets you free yourself simply from an accidental order.
If no right of withdrawal applies, a rescission due to a declaration error may come into consideration if you mistyped or misclicked (§ 119 BGB). It must be declared without delay after discovering the error.

What you should do now

  1. 1

    1. React quickly

    Contact the retailer immediately and describe the mistake.

  2. 2

    2. Use the withdrawal

    For distance purchases, declare the withdrawal within the deadline.

  3. 3

    3. Check rescission

    Without a right of withdrawal, check a rescission due to error.

  4. 4

    4. Reversal

    Send back any delivered goods and demand the refund.

How to spot the scam

  • You wait too long and the withdrawal deadline expires.
  • A rescission is not declared without delay.
  • Evidence of the order and declaration is missing.

Frequently asked questions

How do I get out of an accidental order?

For online and distance purchases most easily via the right of withdrawal: you can usually withdraw within 14 days without giving a reason (§ 355 BGB). Best contact the retailer immediately and declare the withdrawal clearly and verifiably.

What if there is no right of withdrawal?

Then a rescission due to error can help, for example if you misclicked or mistyped (§ 119 BGB). It must be declared without delay after discovering the error. Under certain circumstances you owe the other party compensation for reliance loss.

Must the retailer accommodate me?

If a right of withdrawal exists, you have a clear claim to free yourself. Without a right of withdrawal, it depends on grounds for rescission or the retailer's goodwill. Many retailers cancel accidental orders easily if you get in touch quickly.

Take action now

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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.