Train delayed? Up to 50% of the fare back
Your train arrived at the destination with a significant delay? Under the EU passenger rights, from one hour's delay you are entitled to part of the fare, regardless of whether the railway was at fault.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Demand a refund →Your chances of getting your money back
What you should do now
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1. Have the delay confirmed
Have the delay confirmed at the station or document it (an app screenshot, a photo of the display board).
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2. Fill out the passenger rights form
Submit the passenger rights form with your ticket and proof of the delay, at the counter, by mail or online.
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3. Mind the deadline
Submit the request promptly. If the transport company refuses, you can turn to the conciliation body (söp).
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4. Check resulting costs
For a very late arrival, taxi or overnight costs may additionally be reimbursable within certain limits.
Frequently asked questions
From when do I get money back?
From 60 minutes' delay at the destination station: 25% of the fare. From 120 minutes: 50%. What matters is the actual arrival delay, not the departure.
Do I also get something for force majeure?
The compensation for a delay generally applies regardless of the reason. Certain additional services (for example a hotel) can be limited in extraordinary circumstances, but the basic compensation usually remains.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.