Reference letter too poor? How to spot hidden downgrades
A reference letter often contains a secret code: what sounds friendly can in truth be a poor grade. You are entitled to a benevolent reference that does not hinder your advancement, and you can have wordings corrected.
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What you should do now
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1. Decode the code
Check the performance and conduct assessment for the typical satisfaction formulas and for anything conspicuous (omissions, odd ordering).
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2. Name the correction concretely
List the passages to be changed and your desired wording.
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3. Request in writing
Demand the correction in writing with a deadline, politely but firmly.
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4. Note the burden of proof
For a grade better than 'satisfactory' you must present your performance; for worse than satisfactory the employer bears the burden of proof.
Frequently asked questions
Am I entitled to a good grade?
You are entitled to a truthful and benevolent reference (§ 109 GewO). In a dispute the rule is: an average rating ('satisfactory') is the starting point; if you want a better rating, you must prove it, and for a grade worse than satisfactory the employer bears the burden of proof.
What does 'to our full satisfaction' mean?
In the usual reference language this corresponds to the grade 'good'. 'Always to our fullest satisfaction' is 'very good', 'to our full satisfaction' is only 'satisfactory' and 'to our satisfaction' merely 'sufficient'. Such fine differences matter, and they can be corrected in a targeted way.
Take action now
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General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.