Amazon account blocked: what about balance and orders?
Account blocked, and with it gone: balance, gift cards, order history, perhaps ongoing deliveries or purchased content. An account block is annoying, but you do not simply lose your balance and your paid services because of it.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Clarify account and balance →Your chances of getting your money back
What you should do now
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1. Request a justification
Demand in writing the reason for the block and information on open orders/balance.
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2. Secure the balance
Demand the payout of a remaining balance or the fulfillment of paid orders with a deadline.
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3. GDPR information
Demand information about your stored data (Art. 15 DSGVO) to understand the process.
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4. Escalate
If it remains, you can involve the consumer advice center or check legal steps.
Frequently asked questions
Do I lose my balance if my account is blocked?
No. Paid balance, redeemed gift cards and already paid orders remain your claim. Demand a justification for the block and demand the payout of a remaining balance or the fulfillment of open orders with a deadline. Document everything in writing.
How do I get information about my blocked account?
You can demand information about all data stored about you under Art. 15 DSGVO; that helps to understand the process and any open items. In addition, you should ask in writing for the concrete reason for the block. If the provider does not help further, the consumer advice center supports you.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.