Fallen into a subscription trap? Often no contract was formed at all
A supposedly free trial, a download, a prize draw, and suddenly a subscription bill lands in your mailbox? With such internet subscription traps, often no valid contract was formed at all. You do not have to pay hastily.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Fend off the claim →Your chances of getting your money back
What you should do now
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1. Check the order page
Was the payment obligation clearly recognizable, and was the button clearly labeled?
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2. Dispute the claim
If that was not the case, no contract was formed, so dispute the claim in writing.
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3. Do not be intimidated
Do not let reminders/debt collection pressure you into paying; dispute the claim on the merits.
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4. Declare withdrawal
As a precaution, you can additionally declare withdrawal (generally 14 days).
Frequently asked questions
Do I have to pay a subscription-trap bill?
Often not. On the internet, a paid contract with consumers is formed only if the cost obligation was clearly recognizable and the order button is clearly labeled (e.g. 'order with obligation to pay') (button solution, § 312j BGB). If that was not the case, no contract was formed, and you do not have to pay.
What do I do about reminders and debt collection?
Do not be intimidated. Dispute the claim in writing and point out that, in the absence of a valid button solution, no contract exists; as a precaution you can additionally withdraw. Do not pay an unjustified claim, even if collection letters or threats follow.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.