Subscription trap / unwanted subscription: how to get out again
You clicked on something online, and suddenly a bill arrives for a 'subscription' you never knowingly signed up for? Many of these contracts are invalid. Here is how to defend yourself.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Create a cancellation letter →Your chances of getting your money back
What you should do now
- 1
1. Do not pay hastily
Do not pay out of fear of reminders. Respond factually and in writing.
- 2
2. Withdraw or dispute the contract
Declare the withdrawal or dispute the contract in writing. You can create a suitable letter here.
- 3
3. Stop payments
You can have a direct debit reversed within 8 weeks without a reason.
- 4
4. Stay calm with pressure and debt collection
Even with reminders or debt collection, acknowledge nothing; the claim must first be proven.
How to spot the scam
- Hidden costs that only appear after signing up.
- No clear 'order with obligation to pay' button.
- A 'free trial' that automatically turns into a paid subscription.
Frequently asked questions
Do I have to pay an unwanted subscription?
Often not. If a clearly labeled payment button was missing when you ordered (the button solution, § 312j BGB), frequently no valid contract comes about. In addition, a 14-day right of withdrawal usually applies.
How do I get out of the subscription trap?
Withdraw or dispute the contract in writing, stop payments (reverse the direct debit) and acknowledge nothing with reminders.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.