Conciliation (Consumer Dispute Resolution)
A free out-of-court way to settle a dispute.
A consumer conciliation body mediates between you and a company without going to court. The procedure is generally free and voluntary for consumers. It can be a good alternative before suing, for example in disputes with banks, insurers, or travel providers.
The relevant statutes
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Related terms
General explanation for self-help, not legal advice (RDG). Individual cases may differ: if in doubt, contact a consumer advice center or a lawyer.