Rental car return: suddenly charged for damage?
Days after the return, the car rental company suddenly charges for alleged damage, even though nothing was complained about at handover? Such subsequent charges are often open to challenge. Decisive is the evidence around the handover.
Reach your next steps and the matching ready-made texts in just a few minutes, free of charge:
Challenge the damage charge →Your chances of getting your money back
What you should do now
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1. Secure evidence
At pickup and return, photograph/film the vehicle all around (with a timestamp) and check the handover protocol carefully.
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2. Question the charge
Demand proof of the alleged damage (photos, repair invoice, time of occurrence).
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3. Reclaim what is unjustified
If your card was charged without proof, object and demand a refund, if necessary via a card chargeback.
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4. For rentals abroad
Abroad too: no proof, no claim. Collect evidence and, if necessary, turn to conciliation bodies for travel.
Frequently asked questions
Do I have to pay for alleged rental car damage?
Only if the rental company proves that the damage occurred during your rental period. It bears the burden of proof for this. Without a handover protocol and photos assigning the damage to you, you can challenge the charge and reclaim it.
What if my card was already charged?
Object to the charge in writing and demand proof. If the damage cannot be proven, you can demand a refund and, depending on the card type, initiate a chargeback with your bank/card provider.
Take action now
We put together the ready-made texts and the right places to contact for you.
General information for self-help, not legal advice (RDG). In case of a high loss or uncertainty: contact a consumer advice center or a lawyer.