Consumer Advice Center (Verbraucherzentrale)
An independent advisory body for consumers.
The consumer advice centers advise, usually for a small fee, on trouble with contracts, rip-offs, debt collection, or travel defects. They are independent and can also take legal action against dubious providers. A good first point of contact alongside this app.
What you can do now
The app creates the right letter with the correct statutes for you, free of charge and without signing up.
Related terms
General explanation for self-help, not legal advice (RDG). Individual cases may differ: if in doubt, contact a consumer advice center or a lawyer.