Fake payment page: what you can do now

A supposed buyer wanted to pay via a "secure payment service", reported a problem and sent a link. On the page behind it you were supposed to enter bank details or link an account. This page helps you act in the right order.

If you entered data: block it first.

The blocking hotline is free and reachable around the clock. An unnecessary call costs nothing, one that is too late costs a lot.

Blocking hotline 116 116 Police 110

1. What happened?

Choose what applies best. Then we show you exactly the steps that fit your situation.

I opened the link but did not enter anythingI entered bank details or account detailsI additionally confirmed a TAN or an approval in the banking appI no longer remember exactly what I entered or confirmed

Has money already been debited?

This is a separate question, because both can apply at the same time.

Yes, money was debitedNo, no money is gone so farI have not checked yet

Your immediate measures

1When in doubt, act as in the worst case: call the blocking emergency hotline 116 116 and have your account blocked.
2Then call your bank. Use the number on the back of your card, not a number from the message.
3Explicitly ask the bank to recall the payment. This is an attempt and only succeeds as long as the money has not yet been forwarded. No one can guarantee it.
4Change the passwords for your email and online banking from another, secure device.
5Do NOT open the fake page again and do not enter anything more there.
6Do not delete the message history. It is your most important piece of evidence.
7Check in your online banking whether a debit has appeared that you did not initiate.

This page is a self-help tool, not legal advice within the meaning of the Legal Services Act (RDG). We do not assess your individual case and promise neither a refund nor that the crime will be solved. The paragraphs mentioned have been checked word for word against the official text on gesetze-im-internet.de.